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Privacy Policy
Last updated: July 16, 2021
Why this privacy policy?
In order to offer you our products via our Website, we collect and process some of your Personal Data. This Data may be collected when you browse our Site (https://www.artforgeminiature.com/), when placing your order or when communicating with customer service.
The purpose of this privacy policy is to provide you with complete and regularly updated information on the way your Data is collected and processed, in compliance with the Regulations and in particular EU Regulation No. 2016/069 of April 27, 2016. (General Regulations on Data Protection) and Law No. 78-17 of January 6, 1978 relating to data processing, files and freedoms.
Through this Policy, we will answer the following questions: What Personal Data do we process? For what purposes? On what legal basis? How long is the Data retained? To whom is your Data transferred? What are our cookie practices? What are your rights ? How to exercise them?
For any clarification or complaint, do not hesitate to contact us at: Contact@artforgeminiature.com.
Capitalized terms refer to the following definitions:
“BLGD Enterprise” or " We " means the Company BLGD Entreprise, whose registered office is located at 21 boulevard Kraëmer 13014 Marseille, France, registered in the Marseille Trade and Companies Register under number 850468331 and whose intra-community VAT number is: FR37850468331.
" YOU » or the " concerned person refers to the persons concerned by the processing of personal data carried out by BLGD Entreprise (users, prospects, customers, etc.).
The "Site" means the website accessible from the link: www.artforgeminiature.com and its possible sub-sites (eg blog) allowing access to content and a space reserved for customers, which are provided by BLGD Entreprise.
Politics " means this Privacy Policy.
A "Data(s)" means any information on a natural person identified or identifiable directly or indirectly, in particular by reference to an identifier (name, identification number, location data, online identifier, etc.) or to one or more elements specific to his identity.
A treatment " means any operation applied to the Data (collection, recording, organization, storage, adaptation, communication by transmission, dissemination, deletion, etc.).
The “Data Controller” means the person who, alone or jointly with others, determines the purposes and means of the processing. Unless otherwise specified, BLGD Enterprise is responsible for processing the Data.
The subcontractor " means the person who processes the data on behalf of the controller.
The receiver " means the natural or legal person, public authority, service or any other body which receives the communication of Personal Data, whether or not it is a third party.
Regulations " means Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data (GDPR), the Law No. 78-17 of January 6, 1978 relating to data processing, files and freedoms (Data Protection Act), the rules applicable to commercial prospecting provided for by the Post and Telecommunications Code and more generally the laws and regulations applicable to the Data Processing that we carry out.
Mandatory or optional nature of the collection of Data. On the Site, you are informed of the mandatory nature of the collection of Data by the presence of an asterisk or any other type of mention. In this policy, unless otherwise stated, all data collected is mandatory and necessary for the performance of the contract concluded between you and BLGD Entreprise. In the absence of provision of this data, we will not be able to perform the contract. In the event of an incomplete request (for example: online registration or order, request for information, etc.), BLGD Entreprise reserves the right to ask you for additional information or to rule out by any technical means the possibility of validating the form concerned.
Hypertext links. The Site may provide links to other sites, applications and services than its own, which may be operated by third-party companies. We are not responsible for the processing of personal data carried out by these third-party sites, or third-party sites pointing to our Site, the user of which is invited to consult the data protection policies for more information. The Policy is applicable only to the activities of BLGD Entreprise, which cannot be held responsible for any breaches by a third party of its obligations with regard to the protection of personal data.
Changes - Updates. We reserve the right to modify this privacy policy. The persons concerned will be notified when this is provided for by the applicable regulations. The date of update is indicated in the header and we invite you to consult it regularly.
As part of our business, we process data in the situations listed below:
3.1. ORDER MANAGEMENT
The Site allows you to make online purchases, which leads us to process the following Data:
Secure payment. All transactions made on our site are secure. Credit card payments are handled by our payment service providers, as set out in our terms and conditions or on the order page for our products and services. We thus have an SSL encryption system to protect your personal data as well as the means of payment used. At no time are we directly in possession of your bank details through this process.
Order placed on behalf of a third party : If you place an order for products on behalf of a third party, or if you provide a postal address other than your own for the delivery of the products ordered, you certify that you have the authorization of this third party to transmit its identity and his postal address, as well as any other Data that may be necessary for delivery.
Purpose : the Processing of this Data makes it possible to manage the Orders placed by the Customers: their payment and invoicing, their preparation as well as their delivery.
Legal basis of processing : the collection of the Data provided above is mandatory and necessary for the execution of the contract concluded with BLGD Entreprise. If you do not provide this data, we will not be able to deliver the ordered product to you.
Your payment and transaction data may also be used for the purposes of combating fraud, for the purposes of managing unpaid bills and disputes, provided that it does not relate to offenses or that it does not lead to the exclusion of the person from the benefit of a right, a service or a contract.
3.2. AFTER-SALES SERVICE AND CUSTOMER RELATIONSHIP MANAGEMENT
In order to best meet your requests, as part of our after-sales service and customer relationship management, we process the following Data:
Purpose : the Processing of this Data makes it possible to manage the customer relationship. More specifically, to respond to customer requests for information and to process follow-up, return and refund requests as well as to allow the processing of requests for the exercise of legal or contractual guarantees.
Legal basis of processing : the collection of the Data provided below is mandatory and necessary for the performance of the contract concluded with BLGD Entreprise. In the absence of provision of this data on your part, we will not be able to respond to your request for reimbursement, exchange, follow-up or any other request that you have sent to us.
3.3. USE OF THE CUSTOMER AREA
The creation of a customer space allows you to access a dashboard in order to consult the follow-up and the history of your orders. The creation of this customer area is optional, if you do not create a customer area, you will receive all the information relating to your orders (order confirmation, tracking, delivery notification).
Purpose : the Processing of this Data ensures your access and your use of the customer area made available to you by BLGD Entreprise (management of authentication procedures, procedures for the loss of user names or passwords) .
Legal basis of processing : the processing of the data entered above is optional, it is based on the legal basis of the execution of the contract concluded with BLGD Entreprise, in order to provide you with the requested service (creation of a customer account).
3.4. SUBSCRIBING TO OUR COMMERCIAL COMMUNICATIONS AND PARTICIPATING IN PROMOTIONAL OPERATIONS
In order to keep you informed of our offers and news, we process the following Data:
Purposes and Legal Bases:
The above data will be used in order to:
Organize and manage your participation in promotional operations (lotteries, contests, etc.): the legal basis for the processing is then the execution of the contract concluded with BLGD Entreprise in order to provide you with the requested service (voluntary participation in a promotional operation).
3.5. IMPROVEMENT OF OUR OFFERS
In the spirit of continuous improvement of our products and our offers, we also process the following Data:
We can also
Purpose : the processing of this data allows us to obtain information allowing us to carry out audience analyzes and statistics, necessary for the improvement of our products, our offers and our commercial communications.
Legal basis : the legal basis of the processing is then our legitimate interest to collect statistical data to improve our products, our offers and our commercial communications.
3.6. DATA GENERATED DURING YOUR BROWSING ON THE SITE (COOKIES)
When browsing the Site, we use several types of cookies and tracers (hereinafter “cookies”) to optimize your browsing and allow us to improve our offers.
Cookies designate connection cookies and more generally, any file - deposited during the consultation of a website or a mobile application, the installation or use of software in the terminal equipment of the user - having the purpose of reading or writing information in this equipment. Cookies allow us to collect Site consultation data (IP address, Internet service provider, hardware configuration, software configuration, browser type and language, etc.).
Cookies may be placed by BLGD Entreprise or by third-party companies without your consent when they are strictly necessary for the operation of the site or to facilitate communication to the public online, for example when they are intended for authentication, to keep store the contents of the basket, to generate traffic statistics, or to limit free access to a sample of content requested by users.
In addition to cookies whose exclusive purpose is to enable communication via our Site or cookies strictly necessary for the provision of the Service, we use cookies and trackers for the following purposes:
These cookies are placed by BLGD Enterprise and by:
These cookies are placed by BLGD Enterprise and by:
Social Media Sharing: We use cookies to allow you to share content on social networks or platforms present on the Site, namely Facebook, Pinterest, Instagram, Twitter.
Consent to the deposit of cookies and tracers: Except for strictly necessary cookies, in the absence of your express consent to the deposit of these cookies and tracers (in particular in the event of your continued browsing on the Site), these will not be deposited on your terminal. You may be asked periodically to reiterate your consent, to ensure that it is still valid.
Settings for cookies and trackers: After having given your consent or refused the deposit of certain cookies and tracers, or via the parameters of your browser (Firefox with enhanced tracking protection; Firefox with deletion of cookies; Chrome ; Safari ; Opera ; Microsoft Edge).
You can also configure your terminal's browser to activate the "Do Not Track" option, which will indicate to Visited Sites, advertising networks or applications that you do not wish to be "tracked". This feature is available for the following browsers, among others: Firefox ; Chrome ; Internet Explorer ; Safari ; Opera ; Microsoft Edge.
In case of refusal of cookies not essential to the operation of the Site:
Certain features of the Site such as video players or interactive content use services offered by third parties and deposit cookies allowing them to identify your consultation of the content. In case of refusal of the deposit of these cookies, the personalization features will not be able to work. Navigation on the Site may work less smoothly and the content that will be offered to you (in particular video suggestions or advertisements) will still be present but will be unrelated to your areas of interest.
In order to allow the persons concerned to exercise the rights conferred on them by the regulations, we may be required to process all the data listed above in point 3.
Purpose : the processing of this data allows us to manage requests for the right of access, rectification, right to erasure, right to limitation, right of opposition, and more generally the rights guaranteed by the Regulations.
Legal basis : the legal basis of the processing is then the respect of a legal obligation to allow the effective exercise of these rights to the persons concerned, in accordance with Articles 15 to 22 of the GDPR.
Exchanges on social networks. We may contact you or answer your questions through social media, if you contacted us in the first place through that channel. You are informed that the use of social networks involves the processing of personal data by the providers of these networks (see their privacy policy, for (Facebook): https://www.facebook.com/help/instagram/155833707900388). For Facebook: (https://www.facebook.com/policy.php ). For Pinterest: (https://policy.pinterest.com/fr/privacy-policy-2016). For Twitter: (https://twitter.com/fr/privacy).
If you contact us through this intermediary, we will process the following Data: Name or pseudonym under which you are registered on the social network in question, profile photo possibly attached to your account, date, time and content of our exchanges.
Public information. The information concerning you, which you have transmitted to us, may possibly be enriched for commercial, prospecting, communication, solicitation or marketing purposes, by means of other sources of information such as social networks. This includes information that is said to be "public" or that we may have access to as an administrator of a page or group. The legal basis for this processing is our legitimate interest as a commercial company.
Engagements. Means of effective deletion of the Data are undertaken as soon as the retention or archiving period necessary for the fulfillment of the determined or imposed purposes is reached, in particular after deletion of your account with our Company or at the end of the contract with our Company.
In any case, the Data subject to the Processing is not kept beyond the time necessary for the performance of the obligations defined at the conclusion of the contract, or imposed by the legislation in force. Beyond that, they may be anonymized and kept for statistical purposes, in aggregate form.
Disputes. Similarly, we may archive information demonstrating the performance of our contractual obligations until the expiry of the limitation / foreclosure periods applicable to legal actions, and this for the proper defense of our interests before the courts in the event of litigation. ulterior. This concerns in particular, but not exclusively, the durations provided for by the Commercial Code, the Civil Code and the Consumer Code.
The personal data we process is retained for the durations set out in the table below:
|
Data concerned |
The duration of the conversation |
|
Data processed for commercial prospecting purposes |
Until the withdrawal of the consent of the client / prospect or failing that, 3 years from the last active behavior of the prospect or the collection of Data |
|
Data necessary for the processing of your order and the management of contractual and commercial relations |
3 years from the last active behavior of the customer or, failing that, from the end of the contractual relationship. For accounting documents (purchase orders, delivery notes, customer invoices): 10 years from the end of the financial year |
|
Order contracts for an amount less than 120.00 euros |
5 years from the conclusion of the contract |
|
Order contracts for an amount greater than 120.00 euros |
10 years from the date of delivery or service. |
|
Bank details: in case of single payment (with the exception of the visual cryptogram which is never kept)
|
13 months for immediate debit payment cards and 15 months for deferred debit payment cards from the date of debit (for the purpose of responding to any dispute) |
|
Bank details: in the event of payment in installments (with the exception of the visual cryptogram which is never kept) |
13 months for immediate debit payment cards and 15 months for deferred debit payment cards from the debit date of the last payment due date, occurring at the end of the subscription (for the purpose of responding to any dispute) |
|
Connection data to your customer area |
Deactivation of space and deletion of data (after the client) 3 years from the last client connection |
|
Data relating to customer reviews and online contributions on Third Party Sites |
Duration during which the opinion or contribution is freely accessible to the public online on the Site where it was initially published |
|
Data relating to consent or opposition to the receipt of commercial prospecting messages |
In order to guarantee the effectiveness of your right to opposition, your refusal to receive commercial prospecting messages will be kept for 5 years. During this time, your email address will not be used for any other purpose. |
|
Data collected by cookies and other tracers during your browsing on the Site |
Cookie lifetime: 13 months maximum from the initial deposit of the cookie or tracker (this duration is not extended with each visit to the Site)
Duration of retention of information collected through these cookies: 25 months maximum |
For any request to exercise the rights listed below or for more information, you can contact BLGD Entreprise by email at: Contact@artforgeminiature.com or at the postal address: BLGD Entreprise, 21 boulevard Kraëmer, 13014 Marseille, France.
In accordance with the Regulations, you have the following rights over your Data:
In the event of a request to exercise your rights, BLGD Entreprise reserves the right to ask you to specify your request and provide an identity document (which will be kept for one year in the event of the exercise of the right of access or rectification and three years in the event of the exercise of the right of opposition).
If our response has not given you complete satisfaction, you always have the option of lodging a complaint with the Personal Data protection and control authority to which you are subject (in France, the CNIL).
As part of our activities, your Personal Data is communicated to the third parties presented below, who provide sufficient and appropriate contractual guarantees to respect your rights, so that the processing meets the requirements of the GDPR when this regulation applies (in particular in matter of subcontracting). Data transfers are carried out in compliance with the applicable Regulations, within the limits of the Data strictly necessary and while ensuring their security.
The information that you communicate to us is intended for internal use by authorized persons, it is strictly confidential and cannot be disclosed to third parties, except under the conditions provided for by the Regulations in the event of express agreement.
Payment information (credit card number / bank details) is processed by our payment service providers who apply their own privacy policy: Paypal, Stripe.
The carriers responsible for the delivery apply their own privacy policy on the Data transmitted to them as part of the Order, or that they are required to collect in order to make the delivery.
interconnection. In the event that your member area can connect to another service (for example, a social network) for cross-posting, then the third-party service may communicate to us information whose disclosure you have authorized. You are informed that the publishers of third-party services may also collect information concerning the consultation and/or use of the Site, in accordance with their own personal data processing policy. More information on registering for the Site from a third-party account, for:
Facebook: https://www.facebook.com/help/223184117694507; https://developers.facebook.com/docs/facebook-login/overview
Google: https://support.google.com/accounts/answer/112802?co=GENIE.Platform%3DDesktop&hl=fr
Transfert hors de l'UE. We store your personal data in the European Union. However, in the context of our activity, your Data may be transmitted for the purposes of the purposes defined above to companies located outside the European Union.
When made-to-order products are made in Ukraine, we transfer the following data: identity, delivery and billing address, telephone number and email address as well as the contents of your order to this country.
In addition, as part of our contractual relationship with our hosting service provider, your data may also be transferred to the United States.
You can obtain more detailed information about this transfer and the applicable safeguards by contacting us at: Contact@artforgeminiature.com.
Aggregation of Non-Personal Data. We may publish, disclose and use aggregate information (information about Site users, prospects, customers, etc.) that we combine so that no individual is individually identifiable. This processing is carried out in accordance with our legitimate interest for statistical purposes, industry and market analysis, presentation of our activities, for promotional and advertising purposes and for other commercial purposes.
Engagements. We undertake to implement the appropriate technical and organizational measures using physical and logistical security means to limit the risks of accidental, unauthorized or illegal access, disclosure, alteration, loss or destruction of personal data about you.
Warnings. We invite you to be careful about what you decide to make public on the internet. Concerning the personal data including relating to your privacy or sensitive made public at your initiative or deducted via your contributions, comments and positions of any kind whatsoever on the Site, or social networks on groups and/or conversations with other users of the Site.
Protocole Https. The URL address of the Site is accompanied by a closed padlock or a key appears at the bottom right of your browser indicating the existence of the Https security protocol, applicable to the storage of data in particular. This means that you are in a secure browsing zone, especially when your credit card number is requested.
Data Breach. In the event that an event resulting in the realization of the risks of modification, disappearance or unauthorized access to the Data, we undertake to:
Under no circumstances can the commitments defined in the point above be assimilated to any acknowledgment of fault or liability for the occurrence of this incident.
Thanks to the SSL encryption protocol , you are sure to be able to place your order on our site with complete peace of mind.
If you are not satisfied with our work, we will refund you within 30 days of receiving your order upon receipt of the return.
Log in to your account to track your order in real time.